Frequently asked questions

WHY ARE YOU NOT ON TRUSTPILOT?

Such resources as trustpilot cannot officially support our type of business due to current cannabis legislations within UK.

We were present on that resource sometime ago but trustpilot had to block our genuine accounts (THCVapeliquid.co.uk, THCVapeLondon.shop & THCVapelondon.com) due to high user activity . Furthermore our main goal was and will be to provide high quality product and customer service to our clients and to confirm this you could see product reviews from our customers on our website where we do keep all of them (even negative ones where we personally reply) unless they are not relevant to the product itself.

You can contact our customer support service @thcvapelondon_store support days a week and ask any questions to make sure that you contact real people and to get answers to them.
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Normally scam sites have an abnormally big range of different strains  this fact should straight away trigger your security on where would they get so much product and so many strains unless it is a marketplace. Secondly, if the site offers to look too good to be true  it most likely is a scam. Thirdly, scam sites normally offer to buy in bulk only so they know that customers would not return again and this makes their profit from scamming

If you order is not updated after you have sent the payment – please contact our telegram support along with the order and transaction ID . We will update it manually.

THCVapeLondon team strongly believes that the UK is coming very close to cannabis legalization and we would like to be in that business a little bit ahead before it happens. Although, our deep-web website will be operating shortly.

Yes, we only operate on the UK mainland and we do not ship to the islands.

If you have placed the order and have noticed an error – please contact telegram customer support @thcvapelondonsupport ASAP with the order number and details which need to be corrected. We do not provide refunds in the occasion when the customer has not provided correct shipping data. It’s solely the responsibility of the customer to provide correct shipping details.

As for the tracking number – it’s not commonly shared purely due to privacy reasons and is used only in the case when order is not delivered / disputed. It’s sort of guarantee for you that if the package is stopped – it would be refunded/resent to you. It’s common practice in this kind of business.

Unfortunately, we are being blocked by hotmail/outlook/gmail as someone complained about us so they are not letting emails through. To see order progress we suggest creating an account with us and using an alternative email provider such as protonmail  it also provides high privacy and email encryption so no one can see your emails unless they do not have your password and direct access to your email address.

We do not need to know your true names except for your delivery address and payment confirmation ( bank transfer). Our organization does not share any customer details and you do not necessarily need to register with us. We hold our servers in a secure location and in case of intrusion we will destroy the data physically.

Although transaction remains within blockchain history it does not contain any personal data. Also, we frequently change our wallet addresses so there will be no proof that you bought something from us. Thus, please only transfer to the wallet addresses which are listed on the checkout page.

Our store has 99% success rate on delivery as we take the packaging process extremely seriously. However, we believe that there might be cases when there was an error from either our side or the package was lost/stolen. If you have not received your order within given time frame please contact us. We will investigate the position of your package. In the event when tracking data shows that your order is lost – we will provide a replacement free of charge. In case your order has status delivered – no replacement is provided as we trust the courier data.

Unfortunately due to the nature of our business and privacy involved we have to maintain – we cannot offer returns at this stage.

There are plenty of exchanges that allow you to buy any kind of cryptocurrency. Coinomi is an example of a wallet where you can purchase bitcoin straight to your wallet. We also have a page to show you how to buy check